Recover a failed payment
Payments fail sometimes. The platform retries automatically rather than losing the customer straight away.
How to set up recovery
Section titled “How to set up recovery”From Dunning campaigns, set the retry schedule: when to retry, what is sent to the customer at each step, and what happens to the subscription if nothing is ever collected.
Where to follow the result
Section titled “Where to follow the result”The failing subscription appears in the failed payments tab in Subscriptions, carrying an alert with the current attempt number. The Payment Tries screen that will show a log of every attempt is not available yet.
If the failure is in creating the order rather than collecting the payment, it belongs in Failed orders.
Remind customers before a renewal to reduce failures in the first place. See renewal reminders.