Troubleshooting
Common problems, grouped by where they happen.
Catalog
Section titled “Catalog”- A plan is not showing to customers: it needs an active price, and an active status.
- You cannot delete a plan: plans with prices cannot be deleted. Archive it instead.
- You cannot find a product: try the archived tab in the products table.
Payments
Section titled “Payments”- You connected a provider and nothing was collected: setup and activation are two steps. Check the card reads connected, not disabled.
- A customer’s payment failed: it is retried according to your dunning campaign. The subscription shows the attempt number in the failed-payments tab.
- A subscription was cancelled after a failed payment: check the after all retries action on the campaign.
- Zid status says not connected: install the app from your Zid store.
- A Zid product is not showing: sync the catalog from Zid integration.
- A customer did not receive their order: see Failed orders for the reason the order could not be created.
- To disconnect Zid: contact support.
- You cannot edit a member’s permissions: an admin’s permissions cannot be restricted, and you cannot edit your own.
Sign-in
Section titled “Sign-in”- “Invalid or expired link”: request a new one with Forgot password? on the sign-in page.
- You are signing in and nothing happens: make sure you are on
dashboard.eshtarek.app, not your store’s own sign-in page.